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Good Customer Service

Isn’t it sad that these days, bad customer service is more common that good customer service? In our society we’ve lowered our standards, and what should be considered average service now stands out amidst our daily experiences.

There are some exceptions to this and I’d like to sing the praises of a recent experience of mine. This past December, I was shopping for a new video camera for work (see my first video in a previous blog entry below). I searched online and in the local retail stores for the best camera at the best price (isn’t that what we all do?). To make a long story short, I ended up purchasing the new Sony SR1 digital video camera at Video Only in Bellevue. Their prices were comparable to other stores, but it was my experience with Russell Fuller the Sales Manager, through his exemplary service and can-do attitude that won my business. Interestingly enough, the camera was back-ordered for over a week at this store during the huge windstorm in early December. I could have purchased the camera elsewhere and gotten it sooner, but my experience with Russell, and his honesty and helpfulness made me determined to give him the sale. In this day and age where people are always shopping around to get the best deal or the lowest price, whether for a retail product or real estate services, I’d rather pay a bit more for the service. How about you?

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