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Great customer service!

If you’ve read some of my earlier posts, I’ve ranted about some of the businesses that provided terrible customer service. This one however, is just the opposite. In a previous post, I described a home remodel that I had recently completed. In my remodel, I had purchased several appliances from my local appliance retailer, Frederick’s in Redmond WA. Eric Blakemore is the owner and he has been an acquaintance of mine for many years. I have purchased nearly all of my appliances for my personal residences and rentals from him (there were times he recommended that I go to Sears, because he couldn’t provide me with as good a deal).

Anyway, I purchased a Fisher Paykel Dishdrawer (3rd one, not because they fail, but because I keep moving!) and it stopped working yesterday. I called for repairs and the authorized service center told me it would be 10 days before they could come out to look at it. So, I called Eric. He knew exactly what the problem was (user error). And, he walked me through the very easy solution to resolve the problem. This isn’t the first time he’s solved a problem for me. Maybe that’s why I recommend him to all of my clients! If you live in the greater Seattle area and need appliances, stop by and see him.

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